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SAP AI Agents

SAP AI Agents for ECC and S/4HANA: automate the work your teams still do manually.

Explore SAP automation use cases across finance, supply chain, manufacturing, quality and IT operations. Start with an available Artificio agent, or configure a new one on the same governed platform using your SAP data, business rules and approval policies.
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  • Built for manufacturing
  • SOC 2 Type II
  • ISO 27001
  • ECC & S/4HANA
Agent activity · Plant 1000agents active
  1. 01Invoice posted3-way match clean · PO 4500018832 · GR foundPosted
  2. 02Customer PO → sales orderPrice matched to contract · date simulatedCreated
  3. 03COA recorded on inspection lot1 characteristic out of spec · defect loggedQN raised
  4. 04MRP exception 10 diagnosedPull-in proposed · supplier asked to confirmBuyer review
  5. 05ServiceNow ticket diagnosedMissing authorization traced · SoD checked · role owner reviewingReview

Illustrative example

use casesSAP agent catalog
+ CustomBuilt on request
OData · BAPI · RFCSupported SAP interfaces
ECC · S/4HANAOn-premise & cloud editions
Human-approvedEvery exception routed

The agent catalog

One platform. An agent for each SAP process that slows you down.

Every agent runs on the same Artificio platform, reusing SAP integrations, governance policies and audit capabilities. Add new agents without implementing a separate automation platform, while configuring the process-specific rules, integrations and approvals each one requires.

Demo availableSee it working on sample data todayConfigurableConfigured on the same platform when you need it, starting with a scoped pilot
  • 01 · FI-AP · MM-IV

    SAP Invoice Processing Agent for AP

    Reads supplier invoices from email or PDF, matches them to the PO and goods receipt, and posts or parks them in SAP with every discrepancy explained.
    • 3-way match with a reason for each line variance
    • Invoices with no PO number linked by vendor, material and quantity
    • Auto-post, park for review, or escalate
    Demo availableExplore the agentRequest demo
  • 02 · SD · Order entry

    SAP Sales Order Processing Agent

    Turns customer POs in PDF, Excel, Word or EDI into SAP sales orders, checked against quotes and contracts before anything is created.
    • Sold-to, ship-to and material matched, even from descriptions
    • Price and validity checked against quote or contract
    • Order simulated for price, confirmed quantity and date
    Demo availableExplore the agentRequest demo
  • 03 · QM · Results recording

    SAP QM-COA Processing Agent

    Extracts results from supplier certificates of analysis, matches them to your inspection characteristics and specs, and records them on the inspection lot.
    • COA values mapped to master inspection characteristics
    • Out-of-spec results raise defects and a quality notification
    • Optional usage decision when every characteristic passes
    Demo availableExplore the agentRequest demo
  • 04 · PP · MM · MRP

    SAP MRP Exception Agent

    Works the exception list after every MRP run: finds the document behind each message, projects the alternatives and sends the right fix to the right planner or buyer.
    • Reschedule in and out, cancel and past-date exceptions
    • Supplier confirmation before dates change in SAP
    • Planner or buyer approves every change
    Demo availableExplore the agentRequest demo
  • 05 · MM · Material master

    SAP Material Master Creation Agent

    Creates and extends materials from request forms and spec sheets, filling plant, purchasing, MRP and accounting views by your rules.
    • Duplicate check before a new number is created
    • Extension to new plants and storage locations
    • Owner approvals with a field-level change log
    Demo availableExplore the agentRequest demo
  • 06 · BP · Supplier master

    SAP Vendor Onboarding Agent

    Collects supplier registration forms, tax and banking documents, validates them and creates the supplier business partner in SAP.
    • Extracted data validated before it reaches SAP
    • Duplicate supplier detection
    • Multi-level approval by email, no login needed
    Demo availableExplore the agentRequest demo
  • 07 · BP · Customer master

    SAP Customer Onboarding Agent

    Turns credit applications, ship-to lists and tax exemption certificates into a complete customer business partner with sales area data.
    • Sold-to, ship-to and bill-to partners set up together
    • Duplicate and address checks against existing customers
    • Credit and sales teams approve their own fields
    Demo availableExplore the agentRequest demo
  • 08 · PP · IM · COGI

    SAP COGI Item Clearance Agent

    Clears failed goods movements from confirmations and backflush before they distort inventory and month-end cost.
    • Root cause per error: stock, batch, storage location, period
    • Fix proposed and routed to the owner
    • Movements reprocessed once the cause is resolved
    ConfigurableExplore the agentRequest demo
  • 09 · PP · CO · Order close

    SAP Production Order TECO Agent

    Finds production orders that are ready to technically complete and the ones that are stuck, so WIP and variances settle on time.
    • Checks delivered quantity, open reservations and confirmations
    • Flags blockers such as open COGI items
    • TECO set in bulk after approval
    ConfigurableExplore the agentRequest demo
  • 10 · MM-IM · Goods receipt

    SAP PO Goods Receipt Agent

    Reads packing slips and delivery notes, matches every line to the purchase order and posts the goods receipt in SAP.
    • Material, quantity and batch matched to PO lines
    • Over-, under- and wrong deliveries flagged at the dock
    • Goods receipt posted after receiver confirmation
    ConfigurableExplore the agentRequest demo
  • 11 · MM · Supplier collaboration

    SAP PO Confirmation, ASN & Vendor Collaboration Agent

    Reads supplier acknowledgments and ASNs from email, PDF, portal or EDI, matches quantity, price and date to every PO line, and updates SAP. Also shares forecasts and schedule lines so suppliers see demand early.
    • Quantity, price and date variances flagged per PO line
    • Confirmations and inbound deliveries updated after buyer approval
    • Non-responding suppliers escalated through a contact matrix
    ConfigurableExplore the agentRequest demo
  • 12 · PP · MM · SD · FI · Master data

    SAP Master Data Health & Governance Agent

    Checks master data continuously, from materials, BOMs and routings to vendors, customers and G/L accounts, and traces MRP, costing and posting problems back to the record that caused them.
    • Duplicates, unit-of-measure and valuation mismatches, missing views
    • Cross-object checks, such as subcontracting with no BOM, and BOM/routing drift
    • Fixes routed to owners with impact analysis and a change log
    Demo availableExplore the agentRequest demo
  • 13 · FI-AR · Cash application

    SAP AR Reconciliation Agent

    Matches customer payments and remittance advice to open items and proposes clearing, including short pays and deductions.
    • Remittances read from email, PDF and bank files
    • Partial payments and deductions explained
    • Clearing proposals for AR approval
    Demo availableExplore the agentRequest demo
  • 14 · FI-AP · Vendor statements

    SAP AP Reconciliation Agent

    Reconciles supplier statements against SAP open items and shows exactly why the balances differ.
    • Missing invoices and unapplied credits found
    • Duplicates and payment differences flagged
    • Reconciliation summary ready for the supplier
    Demo availableExplore the agentRequest demo
  • 15 · SD · PP · Availability

    SAP Multilevel ATP Check Agent

    Checks availability for a sales order line down the bill of material, so the date you promise the customer is one the plant can make.
    • Finished goods and components checked level by level
    • The constraining component and its supply shown
    • Realistic date proposed before the order is confirmed
    ConfigurableExplore the agentRequest demo
  • 16 · IM · QM · Shelf life

    SAP Batch Expiration Agent

    Watches batch expiration dates across plants and acts before stock expires, so less inventory is written off and nothing expired ships.
    • Expiring batches found by plant, storage location and value at risk
    • Next step proposed: consume first, transfer, retest or extend shelf life
    • Expired stock moved to blocked status after approval
    ConfigurableExplore the agentRequest demo
  • 17 · SD · Quotations

    SAP Customer Quote Creation Agent

    Reads customer RFQs from email, PDF or Excel and creates the SAP quotation, priced from your conditions and ready for sales to review.
    • Customer and materials matched, even from descriptions
    • Price from SAP pricing conditions, with a delivery date simulated
    • Sales approves the quotation before it goes to the customer
    ConfigurableExplore the agentRequest demo
  • 18 · PP · CO · Scrap

    SAP Scrap Monitoring Agent

    Tracks actual scrap from production confirmations against planned scrap, and keeps your standards current by updating the material master or BOM.
    • Actual vs. planned scrap by material, order and work center
    • New assembly or component scrap % proposed from history
    • Material master or BOM updated after owner approval
    ConfigurableExplore the agentRequest demo
  • 19 · AMS · ServiceNow · Jira

    SAP Support Ticket Resolution Agent

    Picks up SAP tickets from ServiceNow, Jira or your support mailbox, investigates each one in SAP and prepares the fix, so your support team starts from the answer instead of the question.
    • Ticket classified and handed to the right SAP area or agent
    • Diagnosis from SAP logs, documents and similar past tickets
    • Ticket updated with the fix and evidence, or escalated with the diagnosis
    ConfigurableExplore the agentRequest demo
  • 20 · FI-AR · Deductions

    SAP Deductions & Dispute Resolution Agent

    Works every customer short payment: finds out why the customer deducted, checks it against SAP billing, delivery proof and promotion agreements, and disputes or clears it.
    • Deduction reason matched to remittance, POD and trade terms
    • Invalid deductions disputed with supporting documents attached
    • Valid deductions cleared to the right GL after approval
    ConfigurableExplore the agentRequest demo
  • 21 · ECC → S/4HANA · Data · Code

    SAP S/4HANA Migration Readiness Agent

    Gets your ECC system ready for the move to S/4HANA: cleans the master data and shows which custom code is actually used, so you don't migrate what nobody needs.
    • Duplicate, incomplete and obsolete records found across objects
    • Customer and vendor to business partner readiness checked
    • Custom objects ranked by real usage, so unused code can be retired
    ConfigurableExplore the agentRequest demo
  • 22 · SD · Customer service

    SAP Order Status & Customer Inquiry Agent

    Answers "where is my order?" emails by looking up the sales order, delivery and shipment in SAP, so customer service spends its time on real issues.
    • Customer email matched to the right order and line
    • Confirmed date, delivery and tracking pulled from SAP
    • Reply drafted for review, or sent automatically by your rules
    ConfigurableExplore the agentRequest demo
  • 23 · FI · MM · GR/IR

    SAP GR/IR Clearing Agent

    Explains every open item on the GR/IR account and proposes the fix, so the clearing account stops holding up month-end close.
    • Open items aged and grouped by root cause
    • Missing receipts and invoices chased with the right owner
    • Small differences written off after approval
    ConfigurableExplore the agentRequest demo
  • 24 · FIN-FSCM · SD · Credit

    SAP Credit Hold Release Agent

    Reviews sales orders blocked by credit checks and recommends release or hold with the reasoning, so good orders ship without days of back-and-forth.
    • Exposure, payment history and open items summarized per order
    • Release or hold recommended against your credit policy
    • Credit manager approves, and the block is released in SAP
    ConfigurableExplore the agentRequest demo
  • 25 · FI · Intercompany

    SAP Intercompany Reconciliation Agent

    Matches intercompany balances and transactions between company codes, explains every mismatch and proposes the correcting entries before consolidation.
    • Mismatches found and explained by company pair
    • One-sided or missing postings traced to the source document
    • Correcting entries posted after both controllers approve
    ConfigurableExplore the agentRequest demo
  • 26 · MM · IM · Inventory

    SAP Excess & Obsolete Inventory Agent

    Finds slow-moving and excess stock, works out why it built up, and proposes how to turn it back into cash.
    • Stock with no demand ranked by value and age
    • Use-up, transfer, supplier return or scrap proposed
    • Safety stock and lot-size settings flagged at the source
    ConfigurableExplore the agentRequest demo
  • 27 · PM · PP · Maintenance

    SAP Maintenance Work Order & Scheduling Agent

    Turns maintenance requests into SAP notifications and planned work orders, then schedules the work around the production plan so downtime hurts output as little as possible.
    • Equipment and functional location identified from the request
    • Work order proposed with task list, parts and priority
    • Maintenance windows aligned with production; both planners approve
    ConfigurableExplore the agentRequest demo
  • 28 · Basis · Licensing

    SAP License Optimization Agent

    Finds SAP license spend you don't need from actual user activity, ahead of renewals and audits.
    • Inactive and departed users identified
    • Users on a higher license type than their activity needs
    • Changes proposed to IT for approval
    ConfigurableExplore the agentRequest demo
  • 29 · FI · SD · Tax · E-invoicing

    SAP Tax Determination & E-Invoicing Compliance Agent

    Checks tax codes and jurisdictions on invoices, sales orders and master data before they post, and handles structured e-invoices for entities under European mandates.
    • Tax code checked against ship-from, ship-to and product rules
    • Mismatches flagged before posting, with the likely correct code
    • E-invoices (e.g. XRechnung, ZUGFeRD) read in and outgoing ones validated
    ConfigurableExplore the agentRequest demo
  • 30 · QM · Notifications · CAPA

    SAP Quality Nonconformance & CAPA Agent

    Takes a nonconformance from the quality notification through root cause, corrective and preventive actions, and closure, so CAPAs don't stall or get lost.
    • Similar past defects and their root causes surfaced
    • Corrective and preventive tasks proposed with owners and dates
    • Overdue tasks chased and notifications closed with evidence
    ConfigurableExplore the agentRequest demo
  • 31 · FI-AP · MM-IV · Payment blocks

    SAP Supplier Invoice Payment Block Resolution Agent

    Works through posted invoices blocked for payment, finds out why each one is blocked, and gets it resolved before discounts are lost or suppliers call.
    • Block reason explained: price, quantity, date or quality
    • Fix routed to the buyer, receiver or supplier who owns it
    • Block released once the cause is cleared and approved
    ConfigurableExplore the agentRequest demo
  • 32 · PP · MM · Shortages

    SAP Production Shortage & Material Expedite Agent

    Finds missing components for production orders about to start and chases them, so lines don't stop waiting for parts.
    • Missing parts found for orders due in the coming days
    • Stock in other plants, open POs and substitutes checked
    • Suppliers asked to expedite, and planners alerted to the risk
    ConfigurableExplore the agentRequest demo
  • 33 · FI · CO · Period close

    SAP Accrual & Period Close Agent

    Proposes month-end accruals and shows what is blocking the close, with an owner for every item, so the books close on schedule.
    • Accruals proposed from receipts without invoices, open POs and history
    • Accruals reversed when the invoice arrives
    • Close blockers listed with owners: open orders, GR/IR, late postings
    ConfigurableExplore the agentRequest demo
  • 34 · FI · Treasury · Bank

    SAP Cash Positioning & Bank Reconciliation Agent

    Reads bank statements, matches every line to SAP payments, receipts and fees, and gives treasury a daily cash position.
    • Bank lines matched to payments, receipts and bank charges
    • Unmatched lines explained, with a proposed posting
    • Daily cash position by bank account and company code
    ConfigurableExplore the agentRequest demo
  • 35 · PP · Shop floor · Capacity

    SAP Production Confirmation & Capacity Alignment Agent

    Chases missing production confirmations and flags overloaded work centers, so WIP, costs and schedules reflect what is really happening on the floor.
    • Orders with missing or late confirmations chased with supervisors
    • Work-center load checked against capacity and material
    • Reschedule or capacity moves proposed for planner approval
    ConfigurableExplore the agentRequest demo
  • 36 · IM · WM · Cycle count

    SAP Inventory Accuracy & Cycle Count Agent

    Decides what to count, compares counts with SAP stock, and finds out why they differ before any adjustment is posted.
    • Count priorities set by value, movement and past variances
    • Root cause checked: unit of measure, location, batch, open postings
    • Inventory differences posted after approval
    ConfigurableExplore the agentRequest demo
  • 37 · QM · Batch · Traceability

    SAP Batch Genealogy & Recall Readiness Agent

    Traces every batch from receipt through production to customer delivery, flags breaks in the chain, and prepares the recall package when you need it.
    • Where-used and where-from traced across plants
    • Missing batch links flagged before an audit or recall
    • Affected customers, stock and documents gathered in one package
    ConfigurableExplore the agentRequest demo
  • 38 · Basis · Security · Users

    SAP User Provisioning Agent

    Creates, changes, locks and removes SAP users from approved requests and joiner, mover and leaver events, in every system and client that needs them.
    • Users created with roles from a model user or job role
    • Manager and role-owner approval captured before any change
    • Leavers locked on time, movers' old roles removed
    ConfigurableExplore the agentRequest demo
  • 39 · Security · SU53 · Roles

    SAP Missing Authorization & Role Extension Agent

    When a user hits an authorization error, the agent reads the failed check, works out whether an existing role should grant it, and routes the request to the role owner with the policy and SoD check, instead of a ticket bouncing between teams.
    • Failed check read from SU53 or an authorization trace
    • Existing role found, or a role extension drafted
    • Policy and SoD checked before the role owner approves
    ConfigurableExplore the agentRequest demo
  • 40 · Security · SoD · Audit

    SAP Role & Authorization Compliance Agent

    Checks users and roles against your company's access policy all year round, not once before the audit.
    • Segregation-of-duties conflicts flagged by user and role
    • Critical access and emergency (firefighter) use reviewed
    • Periodic access reviews sent to managers with the evidence
    ConfigurableExplore the agentRequest demo
  • 41 · Basis · SMQ1 · SMQ2 · EWM

    SAP qRFC & EWM Queue Monitoring Agent

    Watches outbound and inbound queues, including EWM-to-ERP queues, finds the entry blocking each one and works out why.
    • Stuck and failed queues found in SMQ1 and SMQ2
    • Cause read from the error, such as a closed posting period
    • Reprocessed only after the cause is fixed, duplicates are ruled out and someone approves
    ConfigurableExplore the agentRequest demo
  • 42 · SCM · APO · CIF · CCR

    SAP CIF Queue & CCR Consistency Agent

    Keeps SAP ECC and SAP APO in step: clears failed CIF queues and works through CCR inconsistencies before planners run on bad data. Embedded PP/DS scenarios are evaluated separately.
    • Failed CIF queues found and their errors explained
    • CCR inconsistencies grouped by object and cause
    • Corrections and re-transfers proposed for approval
    ConfigurableExplore the agentRequest demo
  • 43 · Integration · IDocs

    SAP IDoc Monitoring & Error Analysis Agent

    Finds failed inbound and outbound IDocs, reads the application messages behind each failure, and gets them fixed before orders, invoices or deliveries go missing.
    • Failed IDocs grouped by message type, partner and error
    • Cause explained in plain language, with the field at fault
    • Reprocessed only after correction, a duplicate check and approval
    ConfigurableExplore the agentRequest demo
  • Basis · SM37 · ST22

    SAP Job Failure & Dump Analysis Agent

    Watches background jobs and short dumps, explains what failed and why, and restarts what is safe to restart.
    • Failed and long-running jobs caught in SM37
    • Short dumps read and linked to the job or user behind them
    • Restarts proposed only where safe to repeat, and run after approval
    ConfigurableExplore the agentRequest demo
Any module · On request+

Custom SAP Agent

Have a process that isn't listed? We configure a custom agent on the same platform, with your rules, approval steps and SAP interfaces.

  • Scoped from your process and sample documents
  • Same SAP connection, approvals and audit trail
  • Reviewed with your team before go-live
Request a custom agent

The Artificio platform

One AI agent platform. Your SAP processes. Your rules.

Every agent in the catalog runs on the same platform. You decide what each agent does, which tools and SAP connections it may use and who approves its work, and you can follow every case it handles.

Artificio agent configuration screen showing the agent's instructions, tabs for prompt versions, tools, connections and policies, and the list of tools available to the agent
01 · Configure

Agent instructions, tools and versions

Each agent's work is described in plain-language instructions, with the tools it may use listed beside them. Saving creates a permanent version, and cases already running keep the version they started with.

Artificio policies screen with a reviewer for each area such as basic data, purchasing and MRP, accounting and sales, and notification settings
02 · Govern

Reviewers, approval policies and SAP connections

Name a reviewer for each step and decide when the agent may act alone. The platform enforces these rules whatever the instructions say, and SAP credentials stay in the integration account.

Artificio case screen showing who the case is waiting for, the next reminder, what the agent checked, why it matters and a form to answer
03 · Review

Cases with evidence-backed recommendations

Each case shows what the agent checked, why it matters and who it is waiting for. Answers given on someone's behalf are recorded with the reason.

Screens from Artificio's development environment with sample data · reviewer names and emails redacted

SAP support & AMS

Agents that diagnose your SAP support tickets and prepare the fix.

Tickets from ServiceNow, Jira or your support mailbox are picked up by an agent, investigated in SAP and returned with a diagnosis, the evidence and a proposed fix. People approve what changes in SAP, during hypercare after go-live and every day after.

INC0041872 · ServiceNow · P3agent working
  1. 01Ticket picked upGoods issue not posting from EWM, plant 1000Classified
  2. 02Investigated in SAPEWM queue stuck in SMQ2 · posting period not openRoot cause
  3. 03Fix proposed: cause firstFinance opens the period · then reprocess, after approvalApproval
  4. 04Fixed and verifiedGoods issue posted once · no duplicate · queue emptyVerified
  5. 05Ticket updated and closedDiagnosis, fix and SAP evidence written backClosed

Illustrative example

  • L1 / L2 support

    Diagnosis in minutes, not hours

    The agent gathers logs, documents and similar past tickets and proposes the fix, so your team starts from the answer.

  • Hypercare

    Go-live without the ticket flood

    Ticket volume spikes after go-live. Agents do the first investigation on every ticket, so consultants focus on real defects.

  • IT operations

    Monitoring that acts

    Queues, CIF, IDocs and jobs watched around the clock, with problems flagged and diagnosed before users raise a ticket.

  • Knowledge

    Every fix documented

    Each ticket gets the diagnosis, SAP evidence and what changed, so the next similar ticket is faster.

Picks up tickets fromServiceNowJiraSupport mailbox

  • Root cause before retry. Queues, IDocs and jobs are only reprocessed after the cause is fixed and duplicates are ruled out.
  • Access changes follow your policy. A missing authorization is analysed, not automatically granted: SoD check, role-owner approval and provisioning rules come first.

You stay in control

Every agent starts in shadow mode.

All agents run on one governed platform. Each one proves itself on your real work before it writes anything to SAP, and you decide when to give it more room.

  1. Step 1Where every agent starts

    Shadow mode

    The agent proposes every action but writes nothing to SAP. Your reviewers decide, and the platform measures how often they agree with it.

  2. Step 2

    Approve, then act

    Named owners approve each change. The agent posts to SAP only after the required approvals are in.

  3. Step 3

    Act by approved rule

    For low-risk cases you explicitly configure and approve, such as extending an existing material to a new plant, the agent acts on its own and reports back.

  • Approval rules enforced by the platform, whatever an agent's instructions say
  • Read tools and Action tools kept separate
  • SAP credentials never reach the agent or its instructions
  • Permanent instruction versions and a full audit trail

SAP integration

Supported SAP interfaces. No screen-scraping.

Artificio uses supported SAP OData APIs wherever available, with BAPI, RFC or customer-approved custom Gateway services where required. Integration depends on the SAP release, deployment edition and business process. Existing standard SAP objects are not modified as part of the standard integration approach.

  • First choice

    Supported OData APIs

    SAP's own APIs for reading and posting wherever one exists for the process.
  • Where required

    BAPI & RFC

    For ECC and for processes without a suitable API, behind the same approval gates.
  • Only if approved

    Custom Gateway services

    Where neither exists, a customer-approved service delivered as a transport your team reviews and imports.
  • SAP ECC · S/4HANA on-premise & private cloud

    OData, BAPI and RFC

    The full integration approach above, confirmed per agent during technical discovery.

  • SAP S/4HANA Cloud Public Edition

    Released APIs only

    Agents use SAP's released public APIs, so the supported scope is confirmed agent by agent.

How every agent works

Read. Validate. Decide. Act.

The same four steps sit behind every agent in the catalog, so each one behaves the way your SAP team expects: checked against your data, explained, and approved by the person who owns the decision.

  1. 01Read

    Takes in the work

    Documents from email, portals and scans, or exceptions and open items pulled straight from SAP.

  2. 02Validate

    Checks it against SAP

    Vendors, customers, materials, prices, specs and open documents confirmed against your own master data.

  3. 03Decide

    Explains the next step

    A proposed action with its reasoning and confidence, so a reviewer sees why, not just what.

  4. 04Act

    Posts with approval

    Clean work posts by your rules. Exceptions go to their owner. Every action lands in the audit trail.

Questions SAP teams ask

Answers before the demo.

Which SAP versions do the agents support?
SAP ECC and S/4HANA on-premise or private cloud, using supported OData APIs where available and BAPI or RFC where required. S/4HANA Cloud Public Edition is supported through SAP's released APIs, so the scope is confirmed agent by agent.
Do the agents post to SAP without approval?
Only where you allow it. Each agent has configurable rules: clean transactions can post automatically, while exceptions go to the person who owns the decision, with the agent's reasoning attached.
Can I start with one agent and add more later?
Yes. All agents run on the same Artificio platform and share the same SAP connection, master data sync, approvals and audit trail, so adding an agent is configuration rather than a new project.
Do you build custom SAP agents?
Yes. If your process is not in the catalog, we configure a custom agent on the same platform with your rules, approval steps and SAP interfaces.
Can the agents work SAP support tickets from ServiceNow or Jira?
Yes. Tickets that arrive from ServiceNow, Jira or a support mailbox are picked up, classified and investigated in SAP. The agent gathers the evidence and proposes a fix for issues such as missing authorizations, stuck queues, failed IDocs and failed jobs. Changes to SAP are carried out only after the required approvals, and the ticket is updated with the diagnosis and evidence or escalated to the right team.
Are all agents available today?
Agents marked Demo available can be shown working on sample data today. Agents marked Configurable are built on the same governed platform when a customer needs them, starting with a scoped pilot.
Do the agents write to SAP on day one?
No. Every agent starts in shadow mode, where it proposes actions but writes nothing to SAP. Reviewers decide, the platform measures how often they agree with the agent, and you choose when to allow approvals and then rule-based automation.
Do the agents need custom ABAP or an SAP upgrade?
No SAP upgrade is required, and existing standard SAP objects are not modified as part of the standard integration approach. Where no suitable API or BAPI exists, for example on some older ECC releases, a customer-approved custom Gateway service can be delivered as a transport your team reviews and imports.

Security & compliance

Enterprise security across every solution

ISO 27001:2013 certified, SOC 2 Type 2 compliant, GDPR and HIPAA ready. Every agent action is logged, auditable, and runs in isolated environments.

  • ISO 27001:2013
  • SOC 2 Type II
  • GDPR ready
  • HIPAA ready

Live demo

See an agent work on your own SAP data.

Pick the process that costs you the most time. Share a few sample documents or last week's exception list, and we'll show the agent working it end to end.

Request a demoExplore SAP Automation

SAP ECC · S/4HANA · BTP