Reviewers
AR teamar@yourco.com
Logisticslogistics@yourco.com
Trade marketingtrade@yourco.com
Credit managercredit@yourco.com
Assigned reviewers
Decisions go to named owners or authorized teams, with reminders, and every email links back to the case.
SAP AI Agent · FI-AR · Deductions · Disputes Configurable
Resolve customer deductions in SAP with governed AI agents.
Work every customer short payment: find out why the customer deducted, check the claim against SAP billing, proof of delivery and trade agreements, then dispute it with documents or clear it to the right account after approval.
- Human-approved
- ECC & S/4HANA
- SOC 2 Type II
- ISO 27001
Remittance · Northline Retail · $4,812 shortexample run
- 01Short payment foundInvoice 90051234 paid $4,812 shortDeduction
- 02Reason readRemittance code "SHORT SHIP · 40 cases"Classified
- 03Claim checkedPOD signed for full quantity, no damage notedInvalid
- 04Dispute preparedPOD and invoice attached for the customerApproval
- 05Send disputeWaits for the AR specialistOn hold
Design scenario · how the agent is configured to work
Triggered by
Short payment or new deduction
Reads
Remittances, claims, POD, agreements
Validates against
Billing, deliveries and trade terms
Writes to SAP
Dispute cases, clearing after approval
Approved by
AR specialist or credit manager
Runs on
SAP ECC · SAP S/4HANA
Why it matters
Deductions pile up faster than AR can research them.
Every short payment needs research across remittances, deliveries, promotions and customer portals. Small deductions get written off unchecked, and valid disputes miss the customer's deadline.
- Research
Evidence scattered across systems
The remittance, POD, promotion agreement and invoice all live in different places.Slow research → Aging residuals → Lost cash - Write-offs
Small amounts never checked
Deductions under a threshold are written off because researching them costs more.Revenue leakage → Repeat abuse → Weak controls - Deadlines
Disputes filed too late
Customers set dispute windows, and late claims are rejected.Unrecoverable cash → Customer friction → DSO creep
How it works
Read. Validate. Decide. Act.
The same four steps as every Artificio agent. The agent does the research and the paperwork; your teams make the decisions.
- 01 · Read
Capture the deduction
Picks up short payments and residual items from cash application.
- Remittance and customer claim read
- Linked to the invoice and delivery
- 02 · Validate
Find the reason
Classifies the deduction from the remittance and claim.
- Pricing, shortage, damage, promotion or freight
- Customer reason codes mapped to yours
- 03 · Decide
Check the evidence
Checks the claim against what SAP and your documents show.
- Proof of delivery and shipped quantity
- Prices, promotions and agreed allowances
- 04 · Act
Dispute or clear
Prepares the dispute or the clearing entry for approval.
- Invalid claims disputed with documents attached
- Valid claims cleared to the right GL account
Worked example
A short-shipment deduction, from remittance to dispute.
A retailer pays $4,812 short, claiming 40 cases never arrived. Here is what the agent finds before AR opens the case.
Deduction · Northline Retail · invoice 90051234Invalid claim
- Invoice amount
- $38,460.00billing
- Paid
- $33,648.00bank statement
- Deducted
- $4,812.00 · 40 casesremittance
- Reason given
- "SHORT SHIP"remittance
- Delivered
- 400 cases, delivery 80041120delivery
- POD
- Signed for 400 cases, no exceptionscarrier POD
Claim not supportedPOD complete
The carrier's proof of delivery is signed for all 400 cases with no shortage or damage noted. The customer's dispute window closes on 20 Nov.
Proposed resolutionApproval needed
| Check | Finding | Why |
|---|---|---|
| Shipped quantity | 400 cases | Goods issue posted for the full delivery |
| Proof of delivery | Signed, 400 cases | No exceptions noted by the receiver |
| Promotion or allowance | None open | No agreement covers this amount |
| Price | Matches order | Invoice price equals the agreed price |
| Proposed action | Dispute | Send POD and invoice; ask for repayment |
- ResearchAgentDone
- Dispute letterAR specialistWaiting
- Send to customer portalAR specialistOn hold
The dispute is sent only after the AR specialist approves the evidence and wording.
Design scenario · names and values are fictional and depend on your SAP configuration
Inside the platform
Every case is traceable from start to finish.
The case shows who it is waiting for, what happens next, what the agent checked and exactly what each person is approving.
Deduction · Northline Retail · $4,812.00
From cash application · Mon 2 Nov, 08:15 · agent version v1
Waiting for ARDocumentsAuditRe-assess
CapturedResearchedApprovalResolved
Now
Waiting for J. Alvarez (AR specialist) to approve the dispute, asked Mon 2 Nov at 08:22.
Next
Once approved, the dispute goes to the customer with the POD and invoice attached, and the case is tracked until paid.
| Step | Owner | Status |
|---|---|---|
| Deduction researched | Agent | Done |
| Approve dispute | J. Alvarez · AR | Waiting |
| Send to customer | Agent | On hold |
| Track repayment | Agent | Scheduled |
Question for J. Alvarez
Northline Retail deducted $4,812.00 for 40 short-shipped cases, but the POD is signed for all 400 cases. Send the dispute with the POD and invoice attached?
Send disputeEdit before sendingAnswer as authorized delegate
- If the claim is valid
Cleared after approval
Valid deductions are cleared to the right GL account and reason code once approved. - If the evidence is missing
Requested from the owner
Missing POD or agreements are requested from logistics or sales before deciding. - If the customer rejects the dispute
Back to AR with history
The case returns to AR with every document and message so far.
Illustration of how this agent's cases appear on the Artificio platform · names and values are fictional
Capabilities
Deduction management with governance built in.
Every deduction is researched, whatever its size.
- Capture
Short payments
Residual items and claims picked up from cash application. - Classify
Reason codes
Customer reasons mapped to your reason codes. - Research
Evidence gathered
Billing, delivery, POD and agreements checked. - Decide
Valid or invalid
Each claim judged against the evidence. - Dispute
Documents attached
Disputes prepared with the proof the customer needs. - Learn
Root causes
Repeat deductions grouped by customer and reason.
Ownership
Each deduction goes to the team that can resolve it.
You map reasons and customers to owners. Whoever answers first decides, and anything unassigned goes to the credit manager.
- AR specialist
Disputes
Dispute wording and customer contact. - Logistics
Shortages and damage
POD and carrier claims. - Sales
Pricing
Agreed prices and exceptions. - Trade marketing
Promotions
Promotion and allowance agreements. - Customer service
Returns
Returns and credit memos. - GL accounting
Write-offs
Clearing accounts and reason codes. - Key account manager
Customer relationship
Large or sensitive disputes. - Credit manager
Exceptions
Unassigned deductions, large write-offs and a weekly summary.
Owners, rules and tolerances are configured to your organization and agreed for each deployment.
Controlled autonomy
Start with human oversight. Automate only when ready.
The agent proves itself on your real work before it writes anything to SAP. The platform measures how often your people agree with it, so you decide when to give it more room, case type by case type.
- Step 1Where every agent starts
Shadow mode
The agent proposes every action but writes nothing to SAP. Your people decide, and each answer counts toward the agreement rate.
- Step 2
Approve, then act
The required owners approve. The agent acts in SAP only when the last approval lands.
- Step 3
Act by approved rule
For case types you explicitly configure and approve, such as clearing a deduction that exactly matches an approved promotion allowance, the agent acts on its own and reports back.
Agreement with the agent · by case typeIllustrative
Promotion deductions93%
Pricing deductions86%
Shortage and damage claims71%
- Approval rules are enforced by the platform, whatever the agent's instructions say
- No deduction is written off without evidence and approval
- SAP credentials never reach the agent or its instructions
- Every value carries its source; approved values are locked
Governed agent runtime
Shared platform controls across every Artificio agent.
What makes this agent different is its configuration: its instructions, the tools it may use and the policies it works under. Reviewers, approvals, versions and audit work the same way for every agent you add.
Tools
Read remittances and claimsRead
Read billing and deliveriesRead
Read proof of deliveryRead
Create dispute or clearing in SAPAction
Read tools and Action tools
Gathering data is kept separate from changing SAP. Action tools are controlled and can require human approval before they run.
Instruction versions
v3ActiveTolerances updated
v2New plant added
v1Created from blueprint
Versioned instructions
Versions can't be edited, and each case keeps the version it started with, so a change never alters work in progress.
Recreations of Artificio platform screens
What we measure
Results you can see in your own numbers.
Every pilot tracks the same four measures from day one, so the business case comes from your data, not ours.
Time to resolve
From deduction captured to disputed or cleared.Recovered amount
Invalid deductions repaid after dispute.Unchecked write-offs
Deductions written off without research, tracked down.Missed deadlines
Disputes filed after the customer's window.
For SAP teams
Integrates with SAP ECC and S/4HANA through standard interfaces.
The agent reads and writes data through supported SAP interfaces, without modifying standard SAP objects and without replacing your existing governance.
Reads from SAP
| Remittances | Bank and customer remittance advice |
|---|---|
| Billing | Invoices, credit memos and prices |
| Deliveries | Goods issues and proof of delivery |
| Agreements | Promotions, rebates and allowances |
Writes to SAP
| Dispute cases | Created and updated with evidence |
|---|---|
| Clearing | Valid deductions cleared after approval |
| Customer messages | Disputes sent after approval |
| Responses | Every SAP response recorded on the case |
ScopeWhere you use SAP Dispute Management, the agent creates and updates dispute cases there; otherwise cases are tracked on the Artificio platform. Customer portals are agreed in discovery.
Pilot approach
Start with one customer group and its deduction backlog.
A focused pilot in your QA or sandbox system proves the agent on your own data before anything reaches production.
- Phase 1
Connect
Review SAP edition, interfaces, authorizations and representative data.
- Phase 2
Configure
Agree the customers, reason codes, evidence sources and approvers.
- Phase 3
Pilot
Research real deductions in shadow mode: the agent proposes, AR decides.
- Phase 4
Expand
Review the four measures, then add customers and approved automatic clearing.
Frequently asked questions
Questions SAP teams ask.
Which deduction types does it handle?
Pricing, shortages, damage, promotions, freight and returns. The reason codes in scope are mapped to yours in discovery.
Does it work with SAP Dispute Management?
Yes. Where you use it, the agent creates and updates dispute cases there. Otherwise cases are tracked on the Artificio platform.
Can it read customer portals?
Where the portal offers an export or API, or sends claims by email. This is agreed per customer.
Does it write off small deductions automatically?
Not by default. You can allow automatic clearing for specific cases, such as deductions that exactly match an approved allowance.
Does it contact customers?
Only after approval. Dispute messages are drafted by the agent and sent once the AR specialist approves.
Is the Deductions & Dispute Resolution Agent available today?
It is configured on request on the same governed platform as Artificio's available agents. We start by scoping your process and systems, then configure and test the agent in a pilot in your SAP QA or sandbox system before anything reaches production.
Does the Deductions & Dispute Resolution Agent write to SAP without approval?
Not by default. Every agent starts in shadow mode, where nothing is written to SAP. After that, the required owners approve before the agent acts. Automatic action is only possible for cases you explicitly configure and approve.
Which SAP versions are supported?
SAP ECC and SAP S/4HANA. The exact interfaces and scope are confirmed for your release and deployment during technical discovery; S/4HANA Cloud Public Edition is reviewed case by case.
Security & compliance
Enterprise security across every agent
ISO 27001:2013 certified, SOC 2 Type 2 compliant, GDPR and HIPAA ready. Every agent action is logged and auditable, and SAP credentials stay in the platform's integration accounts.
- ISO 27001:2013
- SOC 2 Type II
- GDPR ready
- HIPAA ready
See it working
Two ways to get started.
Request Demo
Talk through your deduction backlog and reason codes with our team, and see how a similar agent works on the Artificio platform.
Request DemoDiscuss an SAP pilot
Scope a pilot on one customer group and its deduction backlog in your SAP QA or sandbox system, with the four measures agreed up front.
Discuss an SAP pilot