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Help and support

Overview:

The process of setting up and using Artificio to send WhatsApp messages to customers via Facebook Business and WhatsApp Developer accounts.

Here's a breakdown of the help and support information it provides:

Key areas of support:

  • Connecting WhatsApp with Artificio:
    • The process involves connecting Artificio to your Facebook Business account.
    • You'll need to create a Facebook Business profile and a WhatsApp Developer account.
    • Once connected, Artificio will provide a WhatsApp number or display your number in a list.

  • Creating WhatsApp Business Templates:

    • Templates are created within your Facebook Business account's WhatsApp Manager section by clicking on Create Template button and providing template details.

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    • Artificio automatically fetches and lists these templates.

     

  • Managing Contact Lists:

    • You can create and manage contact lists within Artificio by clicking on create contact list button.

     

    • Each contact list requires a name and description.

     

    • You can add individual contacts with their name, email, phone number, and country code.

     

  • Creating and Running Campaigns:

    • Artificio supports static and dynamic campaigns.
    • Static Campaigns:
      • Select "Static" radio button.
      • Choose a contact list from the dropdown.
      • Select the desired WhatsApp number.
      • Select a template for your campaign.
      • Click "Play" to send the messages immediately.

     

    • Dynamic Campaigns:
      • These campaigns use data from various views within Artificio (Pageview, Table view, Data Series, Form View, File View) to send personalized messages.
      • You will need to map the phone number field from the data view.
      • You will need to select the WhatsApp account, and the template, and map the variables.

     

     

  • Campaign Execution:

    • Static campaigns are started by clicking the "play" button next to the campaign.

     

     

    • Dynamic campaigns are started by selecting a row in the data view, clicking the WhatsApp icon, and then clicking the "play" button.

     

  • Analytics and Performance Tracking:

    • Artificio provides analytics to monitor campaign performance.

     

    • You can track metrics like total messages sent and delivery rates.