Help and support

Key Benefits

Get More from Artificio with the Right Support

Artificio is designed to simplify and automate document-driven business processes, but every organization has different requirements. Our support helps you understand the platform, configure your workflows, connect your systems, and make sure your automation delivers the expected business outcomes.

Faster Workflow Setup

Setting up an automation workflow can involve multiple steps, from defining the starting point and capturing information to applying business rules and completing transactions. Our team can guide you through each stage of the setup process.

We help you configure workflows around the way your business already operates, so your teams can adopt automation without having to completely change their existing processes. This helps you get your workflows up and running faster and with greater confidence.

Simplified Document Automation

Artificio helps automate the processing of business documents and information received through different channels, including email, forms, portals, WhatsApp, SMS, EDI, APIs, and scanned documents.

Our team can help you determine what information needs to be captured from each document, how it should be understood and validated, and what actions should happen next. This reduces manual data entry and helps your teams spend less time handling repetitive document-processing activities.

Seamless System Integration

Your business processes often involve multiple systems. Artificio can help connect document-driven workflows with SAP and other business applications so that information can move between systems without unnecessary manual intervention.

Our team can guide you through integration options and help you understand how information moves from document capture and validation through to transaction processing. This creates a more connected process and helps reduce errors caused by manually transferring information between systems.

Smarter Exception Handling

Not every document can or should be processed automatically. Documents may contain missing information, incorrect values, mismatched data, or situations that require a business decision.

Artificio can identify these exceptions and route them to the appropriate person for review. Our team can help you configure validation rules, tolerances, approval requirements, and exception workflows so that routine transactions continue automatically while your employees focus only on cases that genuinely require attention.

AI-Powered Automation

Artificio uses AI agents to support different stages of your business workflow. These agents can help understand documents, extract information, validate data, trigger actions, communicate with users, and coordinate different steps of the process.

Our team can help you understand where AI can add value within your workflow and how different AI capabilities can work together. This allows you to build smarter automation while maintaining the business rules and controls your organization needs.

Faster Approvals & Notifications

Some business processes require people to review information or approve a transaction before the workflow can continue. Artificio helps ensure these requests reach the right people at the right time.

You can configure notifications, alerts, approval requests, and other messages based on your workflow requirements. This helps reduce delays, keeps teams informed, and ensures important decisions or exceptions are not overlooked.

Better Control & Visibility

Automation needs to be transparent and manageable, especially when business-critical documents and transactions are involved. Artificio provides capabilities that help you understand what happened during a workflow and who was involved at different stages.

With features such as decision tracking, audit trails, and role-based access, your organization can maintain better control over automated processes. This provides greater visibility into workflow activity and helps support accountability, governance, and operational oversight.

Support for Diverse Business Processes

Artificio is not limited to a single type of document or business function. It can support document-driven workflows across areas such as finance, sales, procurement, quality, manufacturing, and master data.

Whether you are automating invoices, sales orders, quality documents, production-related documents, or other business processes, our team can help you understand how Artificio can be configured to support your specific requirements.

Expert Guidance When You Need It

You don't have to figure everything out on your own. Our support team can help you throughout your automation journey—from understanding a product feature to configuring a workflow, handling exceptions, connecting business systems, or exploring a new automation opportunity.

If your process is unique or is not covered by a standard solution, simply share your current process, the documents you receive, the information you need to capture, and the systems you use. We can help you identify the right approach and guide you toward a practical automation solution.

Automate with Confidence

With the right guidance and support, Artificio can help you move from manual, document-heavy processes to more connected, intelligent, and controlled workflows.

Our goal is simple: help you automate more, reduce manual effort, handle exceptions efficiently, and give your teams greater visibility and control over their business processes.

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