Help and support
Overview:
We're here to help you get the most from Artificio
Whether you need help understanding a feature, setting up a workflow, connecting your systems, or managing document exceptions, our team is here to support you. Artificio helps businesses automate document-driven processes, and we can guide you through every step of your automation journey.
Product Support
Need help using an Artificio solution? Our support team can help you understand how the platform works and how to use its different automation capabilities.
Whether you are working with invoices, sales orders, quality documents, production documents, master data, or other business processes, we can help you get your workflow up and running smoothly.
Document Processing & Automation
If you have questions about processing your business documents, we're here to help.
Artificio can capture information from documents and messages coming from different channels, such as email, WhatsApp, SMS, forms, portals, EDI, APIs, and scanned documents. Our team can help you understand how documents are captured, understood, validated, and processed within your workflow.
We can also help you configure the information that needs to be extracted and define how your documents should move through your business process.
Workflow Setup & Configuration
Every business has its own processes. If you need help setting up a workflow, our team can guide you through it.
We can help you define:
- What documents or messages should start a workflow
- What information needs to be captured
- How the information should be validated
- When an approval is required
- How exceptions should be handled
- When the transaction should be completed
Our goal is to help you create a workflow that works with your existing business process rather than forcing you to change the way your teams work.
SAP & System Integration Support
Need help connecting Artificio with SAP or another business system? Our team can help you understand the available integration options.
Artificio is designed to work with SAP environments, including SAP ECC and S/4HANA, and can connect through standard interfaces and integration methods.
We can help you understand how information moves from your documents and workflows into your business systems, including validation, exception handling, and transaction processing.
Data Validation & Exception Handling
Automation does not always mean that every document should be processed automatically. Sometimes information is missing, values do not match, or a business rule needs to be checked.
Artificio can identify these exceptions and route them for review when needed.
Our team can help you configure validation rules, tolerances, approvals, and exception workflows so that your team only needs to focus on the items that require attention.
AI Agents & Workflow Orchestration
Artificio uses AI agents to help manage the different steps involved in a document workflow.
These agents can help capture information, understand documents, validate data, trigger actions, notify the right people, and maintain a record of what happened during the process.
If you need help understanding how these capabilities work together, our team can guide you through the complete workflow and help you choose the right setup for your business.
Notifications & Approvals
Need to keep your team informed or involve the right people in a decision? We can help you configure notifications and approval steps.
Depending on your workflow, this can include alerts, approval requests, and messages to the relevant people when something needs attention.
This helps ensure that exceptions and important decisions are handled quickly without slowing down the entire process.
Security, Control & Governance
We understand that business automation needs to be reliable, controlled, and auditable.
Our team can help you understand the controls available within your workflow, including decision tracking, audit trails, and role-based access.
This gives your business greater visibility into how documents and transactions are processed and helps keep your automation processes transparent and manageable.
Need Help with a Different Workflow?
If your process is not listed as a standard solution, don't worry. Artificio can support different document-driven workflows across areas such as finance, sales, procurement, quality, manufacturing, and master data.
Simply tell us about your current process, the documents you receive, and the systems you use. Our team can help you understand how Artificio can support and automate your workflow.
Talk to Our Team
Not sure where to start? We're happy to help.
Share your business process or automation challenge with us, and our team can guide you toward the right solution. Whether you need product support, workflow guidance, document automation, or system integration assistance, we're here to help you move forward with confidence.